I want us to have a good experience together and it is important to start my relationships on a foundation of honesty and transparency. I want to be as upfront as I can about what you can expect when engaging with me. In the age of technology that we are in, I do need to have boundaries in place to protect myself from online predators and maligned energy. This section is duplicated on the Application for Services for anyone who has not landed on my site first. If you have questions, please feel free to email me at:
[email protected]
My services require that a form be filled out before working with me. This is so that you are well informed, and I have consent to contact you and to provide the services or information that you are requesting, to you. Please have an idea of what you need help with and what you would like to accomplish when you fill out the application to work with me. Suggestions are listed in my offer descriptions.There may be questions on the application that do not apply to you. Please answer to the best of your ability. Your answers will not impact the quality of service that you will receive from me, they are just meant to help me provide you with the best support I can. Once you submit the form, please book your appointment. I will email you at the address you provided in the application if you have any questions or to send/request any additional paperwork needed before our appointment. This is why my bookings have a turnaround time.
The turnaround time for inquiries and approvals can be 24-48 hours. When booking, it is suggested to take the 48-hour turn-around for confirmation into consideration when choosing a date to work with me. Services are provided after I have received your application and I know that you’ve read my policies and that I have your consent to contact you and provide the services or information that you are requesting, to you. You will receive a final confirmation email once I approve your appointment.
I do not receive or accept money in exchange for my services. All services are free and offered as my energy allows. If you feel led to support my work, and would like to help make my vision for a genuine Pay-It-Forward service model come to fruition, you can:
Make a Donation to one of my favorite causes on my Approved Cause List Purchase a gift from Pavilion for Hospital Patients (Jones Memorial Hospital Gift Shop, Wellsville, NY) Purchase From My Amazon Wishlist, or Barter/Trade Services
Refunds
You are entitled to a refund if requested, on purchases over $25 that you have made from Jennifer Ann Falandys' Amazon Wishlist as an exchange for services after entering into a contract with her to receive a product or service that you requested, as long as it is made within three days after purchasing a product or service from her. (Cooling Off Period)
Session Accommodations
We can spend about ten minutes reviewing the previous session if needed. If you need me to repeat something or slow down. please let me know. If you are having trouble figuring out how to implement things we discussed, please do not hesitate to email me so that we can get right to it in our next session.
Resources and Emails
Any resources or email exchanges discussed should be sent out 24-72 hours after our appointment.
You are never obligated to implement anything that I offer to you. While I am honored that people choose to work with me, it remains their choice implement the things we go over in our sessions. It is important to proceed with the awareness that alongside what I can offer you, your own decisions will also impact your outcomes, including the end result of our time together. Some people do not realize this as a part of the process of working together because it's not often covered in the marketing and promotional piece of the buyer's journey and remains in the "fine print." I am doing my best to make sure that my audience, and current and potential clients are informed.
Is working with me worth it? In transparency, I cannot tell you that. Beneficial sessions will depend on a variety of factors, such as whether or not you are ready to be honest with yourself, be accountable, and commit to showing up to make the most of your investment.
Are you open to change? Are you open to learning new information and innovations that are meant to help you along the way? Transformation and healing are not comfortable. Will you be able to tolerate being in discomfort and the body sensations that may accompany that? These are some questions you may want to ask yourself before working with me. In order to create movement even incrementally, we have to be as prepared as we can be to experience some discomfort. It’s important that you know that things may feel challenging in the process. Patience and grace are part of the process.
While my feedback may be forward at times, it comes from a heart-centered place. I am not one to sugar coat things. Depending on your needs and if you are open to it, I can provide action steps you can take if they feel aligned and appropriately relevant to your desired outcomes. Our resistance to change is natural because our bodies and brains want to keep us safe. Responding to and feeling discomfort in the process of change is normal. Like glaciers that cut through to make valleys, change does not happen overnight, and healing has no time frame or destination. It happens in increments.
I am flexible. Some people prefer to utilize my services through emails whenever they need support or feedback. Some need tools or resources to support them as they support others, and we work together to meet resource needs. If something I suggest feels off, or you like parts of it but still want to tweak some things, please let me know. I know it can be hard to feel comfortable speaking up to someone, and as a trauma survivor, I understand that. Please know you will not hurt my feelings if you tell me we need to make changes.
You will never be approached as a number or a potential dollar sign. Though I occasionally promote my offers across my platforms, your presence with me in my spaces is valued and does not equate to a headcount for profit or social proof. I know how prevalent this has become, over building a genuine connection. I see how this has been promoted within coaching and entrepreneurial groups. You will not find that here. I have a Coach bag I got from my dad for Christmas one year that I cherish like gold. I would much rather ask that you donate to a cause and help someone else in need. I want you to be happy with the time we spend together.
There are limits on my scope and practice. As a matter of ethics, I do my best to make sure that I am remaining within and respecting my scope of practice. My focus is on trauma sensitive care and practice, the science of trauma, C-PTSD, neurodivergence, and advocacy. I blend a variety of approaches within my work. I also want to make it clear that when doing work around resilience with me, my view is not coming from the same generationally conditioned view of resilience that many of us have found ourselves familiar with. You are welcome to share with me whatever you feel comfortable disclosing.
I don’t claim to be safe for everyone. I cannot in good conscience claim to be a ‘safe-person’ or state that I have a ‘safe space’ because naturally, that cannot be possible based on our histories, past traumas, conditioning, and life experience that shape our worldview and felt-sense of safety. If at any point you decide that I am not the right service provider, I will do what I can to help you find someone who is better suited to meet your needs. Services are provided to eligible adults, age 21+ Referrals to other service providers or clinical supports may be necessary if I feel that an individual needs more support than I can ethically provide.
My services are not a replacement for clinical intervention. Please see my Service Disclaimer for full disclosures.
Respect, Safety and Consent are Mutual Naturally, I cannot and do not claim to be safe for everyone. I am committed to doing my best to cultivate a sense of safety and build trust with you so that we have a healthy and productive alliance. I will meet with you 1:1 to come up with solutions toward resolution should there be a discrepancy. I will not tolerate bullying, harassment, or manipulation. I will not do calls with you if you have your camera on in the dark, and while I can totally relate to the comfort of a good bath, please do not get on a call with me while in the bathtub.
Honesty and Transparency Are Important Honesty and transparency are core values of mine and pillars of my integrity. I want you to be able to communicate your ideas, suggestions, and concerns with me openly, and I want you to be satisfied with the outcome of our time together! It’s important that if you take the time to invest in a service with me that you are willing to be open to new ideas and examine your current belief systems. I can only meet you as deeply as you are able to meet yourself. If I am met with vigorous resistance that signifies to me that you need more support that I can ethically provide within my scope of practice and/or I feel that you may benefit more from working with a therapist, I will pause the session. I reserve the right to make a discernment as to whether or not it will be fruitful for us to continue to work together. I may not be the right person to work with you. Coaching, consulting, mentorship, and energy work are not substitutes for therapy. Coaching is not a vehicle for crisis intervention or a substitute for clinical mental health care.
Communication and Showing Up For Yourself Is Essential If You Want To Make The Most of Your Investment
• If you are interested in receiving a service from me, I ask that you please be as specific as possible with your requests and be prepared for our first session with at least some idea of what you would like me to help you with or what you would like me to help you accomplish. Please understand that I may not be the right person to help you based on your needs and what I can provide.
• If you message me or tag me to respond in a comment, please tell me directly what you are looking for from me.
• I talk to many people, and it is hard to keep track of where I may have met someone. Please understand that I may not remember where we connected initially and might need a reminder.
• I do not have the bandwidth to bug people to finish booking. I will send one reminder text or email. If you book a date and time with me but do not confirm it, someone else may book that time if they complete the booking process.
• I don’t do same-day appointments unless we have connected about it.
Please do your best to be on time. I know life happens, even for me, and sometimes I may be a minute or two late. That’s ok! I offer a ten-minute window. Appointments that start late may have to end at the original closing time because I serve people in different time zones. I reserve the right to reach out and ask if you are still attending our session. If you don’t respond to me, our appointment is cancelled. Please see my Cancellation and Refund Policy.
As A Rule as part of upholding my own ethics, I do not work with coaches, healers, or service providers who are claiming to be therapists but do not have the credentials to do so. This is unethical, and in some places, against the law. While we can agree that some level of healing may take place within the time frame of the client/provider relationship, we need to recognize that the healing comes from within the client as we support them, and not because we have healed them ourselves. I also do not work with anyone that I am not ethically or legally able to support. I will suspend sessions and suggest a referral to a therapist, or another provider if I do not believe I am able to provide the kind of support someone needs. It is up to you to follow through and get the appropriate support that you need.
Availability and Well-Being Notice I try to stay out of Facebook Messenger on weekends and may not reply until Monday. All times for calls listed are in Eastern Daylight Time and will convert for you in the scheduler. Some Fridays and Saturdays may be blocked out due to Podcast recording. Emails are generally answered within 24-48 hours. I may respond if I have the energy on weekends. I respond at a time that works for me. Please respond at a time that works for you. Having time for self-care and rest is important for all of us.
Just because I may be online does not mean I am available I have received some kick back for offering up my schedule to connect with people. As a disabled woman, I need to be careful that I do not over-extend myself. My scheduler is the best self-care tool that I have to make sure I take care of myself. Please know that if you message me in the DM's, I may request that you schedule time to connect with me. Thank you for understanding.
Program Note If you enroll in my Reiki course, please know that the program is structured and has a format that aligns with traditional teachings. I have added additional components for trauma-informed care, and current updates in practice. I do zoom calls once a week. All four attunements are given at the end of Reiki I. I ask that if you choose to enroll that you are present and have a desire to participate in the program as it is designed, respectfully honoring the work of Dr. Usui and the sacredness of ‘Reiki’ itself, and as a practice. Certification is contingent on course participation. How you choose to go forward and teach after the course is complete is up to you.
* Jennifer is not a doctor, medical professional, healthcare provider, therapist, counselor, or lawyer. While she does talk about conscientious, ethical service provision and stewardship, you are ultimately in charge of and responsible for the decisions and investments that you choose or do not choose to make for yourself, your business and and/or your clients. Seeing clients without protocols for prevention, legal issues, and a clinical referral process is at your own risk. Jennifer's consulting and coaching services are not a substitute for legal advice, including when matters of ethics and compliant marketing are being discussed. None of her services nor the support she provides are a substitute for when you need to find a lawyer, therapist, or a qualified professional. Jennifer does not assume your risk. Approaching or messaging Jennifer with questions or in the name of getting support does not constitute or create a service agreement. Nothing Jennifer shares through any medium are to be used as a substitute for medical care, counseling, psychotherapy, nor are to be regarded as legal, or financial advice. Jennifer does not focus on income generating activities. Jennifer does not teach you how to make more money. As a matter of ethics, she must be upfront that current pricing trends in the majority of the market are a conflict of interest based on her mission, and priorities. By filling out any forms or submitting information through forms, email links, or a chat app on this site, please be aware that you are consenting to the form builder and chat app collecting and processing the information you provided and are indicating that Jennifer Ann Falandys can send you a follow-up message or email. Please see her Service Disclaimer and Privacy Policy for full disclosures.
🌿 Designed January 2025
Jennifer Ann Falandys
Olean, New York, 14760